Main takeaway from The Art of Power, by Nancy Pelosi: know your audience. Whether communicating with spouse, family, associate, neighbor, stranger – think, “where are they at; what do they want/need right now?; how may they respond to me/this?; what do they want?”

Takeaways from Say More by Jen Psaki: LINK

“If they’re scared, yelling won’t help them not be scared,” (E. W. M., 2024). If someone overreacts (whether directly because of the communication or indirectly as a result of something that previously happened to them, or their incoming stress level, sleep/hunger level, etc), then our attempt to reason with them or us yelling will only reinforce the overreaction.